Tallybox GuidebookManual
Built on Tallybox v1.4.0 · captured 2026-11-11
Public voting
Guide 5.7

Review and re-check payment requests

See every attempt to collect payment, spot ones that are stuck, and ask the payment provider to confirm a payment again.

Who can do thisSuper AdminAdminFinance

A payment request is one attempt to collect payment for a vote order. One order can have several if the voter tried again. Finance can read and export everything here. Only a Super Admin or an Admin can re-check a payment.

Read the list

  1. Choose Payment Requests in the left menuIt is under Poll.
  2. Search by request code, vote order code or provider referenceThe provider reference is the number the payment provider gave the payment.
  3. Use the filter button to show one StatusPending, Completed, Failed or Expired.
  4. Choose View at the right end of a row to open it
The Payment Requests list as Finance sees it. A table shows request code, vote order code, amount in pesos, a status badge, provider reference, completed time and created time. Some rows are Pending and the rest Completed. Each row has only a View link, and there is an Export button above the table.
  1. Export: sends the rows you are looking at to a spreadsheet.
  2. Provider ref.: the payment provider's own number for this payment.
  3. Pending: payment has not been confirmed yet.
  4. View: opens the payment request.
Same list, different buttons. A Super Admin or an Admin also sees a Re-check with gateway link on each Pending row. Finance does not.

Read one request

The page shows its Status, the Vote order it belongs to, the Amount, the Provider reference, when it Expires / expired and when it was Completed. The vote order code is a link: choose it to jump to that order.

The View page of a Pending payment request as Finance sees it. Fields are code, status, context 'Poll vote order', vote order code, amount, payment method, provider reference, expires time, completed time and created time. There are no buttons at the top.
  1. Status of this attempt.
  2. Vote order: choose it to open the order.
  3. Expires / expired: after this time a Pending request is treated as expired.

Re-check a pending payment

Use this when a voter says they paid but the order is still Pending. It asks the payment provider what happened. If the answer is final, the request is settled, and a completed payment counts its votes.

  1. Find the Pending requestFilter Status to Pending. The Re-check with gateway link shows only on Pending requests.
  2. Choose Re-check with gatewayIt is on the row, and also at the top of the request page.
  3. Choose Confirm in the message
  4. Read the notificationIt says "Gateway status:" and the answer. If the answer is not final yet, it adds "Not final yet, so nothing changed." Try again later.
A message titled Re-check with gateway over the Payment Requests list. It says the system asks the payment provider for this payment's current status and settles it if final, and that completed payments credit their votes. A grey Cancel button and a blue Confirm button are underneath.
  1. Re-check with gateway: the link on a Pending row. Hidden from Finance.
  2. What the check does.
  3. Cancel: closes the message and asks nothing.
  4. Confirm: contacts the payment provider.
A completed payment adds votes. If the provider says the payment went through, the vote order becomes Paid and its votes count straight away. Only re-check a payment you have reason to believe was made.

Export the list

  1. Filter or search first, if you only want some requestsThe file holds exactly the rows the list is showing.
  2. Choose Export above the table
  3. Wait for the notification with the download link

The spreadsheet has one row per request: code, vote order, amount, status, payment method, provider reference, and the expired, completed and created times.